Hello, how can we help?

This page provides help with the most common questions about our shop.

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express and Maestro or direct payments through Shopify Pay, Apple Pay and Google Pay

Where do you ship to?

We ship to almost every country in the world. (The only countries we don't currently ship to are: Albania, Algeria, Bosnia and Herzegovina, Colombia, India, Indonesia, Kosovo, Malaysia, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)

How long does shipping take? What shipping methods do you use?

All orders in stock will be processed and dispatched on an express service via FedEx, and will be delivered within 2-4 business days depending on your location.

Can I track my order?

Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel.

Do you sell wholesale?

We primarily sell directly to our customers through our website, but we also sell through a few select boutiques or websites which we screen on a case by case basis. Right now you can purchase JOSINA at the www.TheJewelleryRoom.com .

Where can I see JOSINA jewelry?

JOSINA has a Showroom located in the centre of Copenhagen and it is open by appointment. Please call +45 28 99 33 28 or send an email to hello@josinacopenhagen.com for a private viewing.

How will my jewelry be wrapped?

The jewelry you buy will arrive in one of our exclusive white signature boxes elegantly tied with orange ribbon. A luxuriously bag tied with orange ribbon will also follow.

How do I take the best care of my pearl jewelry?

Taking care of your pearls will give them an eternal shine.
Your pearls are born from and consist of organic, living material. Any acid is therefore harmful to the surface whereby the pearl may lose its lustre and turn dull.
Please avoid direct contact with Perfume, cosmetics, hair spray, cleaning products.
Take them off when you shower or go swimming, especially in chlorinated waters.
Furthermore, we advise you to clean your pearls regularly. Wipe them gently with a humid cloth using lukewarm mineral water or distilled water.
Wear your pearls often. Pearls benefit from the moisture from the body, so wear them often to keep them looking their best.