We've made our returns & exchanges process as easy as possible.
All items purchased online can be returned or exchanged based on the below requirements.
Making a return or exchange is easy
- Return new unworn and unused goods within 28 days. If 28 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange
- Goods should be returned in their original packaging.
Please follow these steps when returning/exchange an order:
- Locate the return/exchange sheet in the package you received – then contact FedEx and follow there instructions.
- Please inform us (email: email@example.com) whether you want to return or exchange your order.
- Make sure that the jewelry is packed neatly in their original jewelry boxes.
Return your order to :
C/O Josina Bergsøe
Rigensgade 9A, 2TH
1316 Copenhagen K
Jewelry are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
We will only refund to the credit card that was used to place the order - this is to prevent fraud! JOSINA Jewelry will NOT refund any customs duties and sales taxes. Our return policy does not affect your statutory rights.
Depending on the country to which your order was sent, you may be able to contact your local customs bureau directly for a refund of these costs. Please take note that for orders sent to destinations outside of the EU where deliveries have been refused by the customer or the customer was not available to receive the delivery, JOSINA Jewelry will not be able to refund customs duties and sales taxes.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We offer one free exchange if you have bought something and want another size or product/style. If you exchange more than once, you have to pay for the shipping yourself.
Please note: If you personalize a product (e.g. laser printing) you will NOT be able to return it